Karthik S | beastoftraal.com

Airtel’s customer care goes completely berserk!

March 31, 2009 by Karthik S

My post on March 11th was a minor rant on Airtel’s customer care – or the extreme lack of it. It was a simple issue of me not able to dial into a number – 0008004401625 – through Airtel’s landline or mobile….

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The mythical social media ‘expert’!

March 30, 2009 by Karthik S

Really, really dig these 2 posts that talk more on this phenomenon called ‘social media expert’…one by Lisa Hoffman and another by Mack Collier. Mack’s scenario in the first few paragraphs is so bang on the point. But, the question remains –…

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JuxtConsult’s India Online 2009 study results

March 27, 2009 by Karthik S

Some interesting results this time! The most glaring one is the reduction in internet users, though JuxtConsult seems to be going ga-ga over other criteria to show that there is indeed a growth (‘daily users’). The sample size for the study, though…

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Airtel succumbs…partially!

March 16, 2009March 16, 2009 by Karthik S

Airtel seems to have bucked under angry user voices on the net (and on email)…but only partially. The earlier broadband plans have been replaced with a new set of plans with higher transfer limits, but FUP is here to stay (past rants…

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CommonFloor’s uncommon problem

March 15, 2009March 15, 2009 by Karthik S

Note: I’m privy to certain information disclosed partially in this post and I’m not liberty to reveal them fully. But, as you read this post, you’d realize that what I have shared is more than enough to deal with the specific issue…

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Social media for customer support in India?

March 11, 2009 by Karthik S

I. Hate. Standard Chartered Bank. I had HUGE trouble with Standard Chartered Bank with my home loan. I used to call their customer service numbers, only to be put on hold, endlessly playing their idiotic theme music and a ‘your call is…

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Airtel hides behind ‘international norms’ to save Fair Use Policy!

March 4, 2009March 4, 2009 by Karthik S

The medianama story on Airtel’s disastrous Fair Use Policy has got Airtel shills to comment with a stock, stale holding statement. It says, â??Fair Usage policy is an internationally accepted norm among the global broadband operators. We have observed that few of…

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