Dense commentary on social media, PR, marketing, advertising and branding.
Its day 25, since I logged my complaint first. There is still no explanation from Airtel on what exactly is the problem and when it is likely to be resolved, i.e, when can I start using that number. Meanwhile, a friend wrote…
Or should it be, AirtHELL? (BTW, this is Dell Hell) My problem that I first complained and blogged about is still unresolved. Here’s the mail I sent to 121@airtel.in yesterday. “Subject: Simple problem not rectified since March 11th – What is wrong…
My post on March 11th was a minor rant on Airtel’s customer care – or the extreme lack of it. It was a simple issue of me not able to dial into a number – 0008004401625 – through Airtel’s landline or mobile….
Really, really dig these 2 posts that talk more on this phenomenon called ‘social media expert’…one by Lisa Hoffman and another by Mack Collier. Mack’s scenario in the first few paragraphs is so bang on the point. But, the question remains –…
Some interesting results this time! The most glaring one is the reduction in internet users, though JuxtConsult seems to be going ga-ga over other criteria to show that there is indeed a growth (‘daily users’). The sample size for the study, though…
Airtel seems to have bucked under angry user voices on the net (and on email)…but only partially. The earlier broadband plans have been replaced with a new set of plans with higher transfer limits, but FUP is here to stay (past rants…
Note: I’m privy to certain information disclosed partially in this post and I’m not liberty to reveal them fully. But, as you read this post, you’d realize that what I have shared is more than enough to deal with the specific issue…