Dense commentary on social media, PR, marketing, advertising and branding.
Sweet Jesus…at last! After 28 days of incessant phone calls and 4 blog posts – Airtel’s customer care goes completely berserk, Airtel Hell…the new Dell Hell, Free advice to Airtel and Day 26 – AirtHELL continues! Next on line – getting the…
What’s with me and anything online? I was looking for a Bluetooth headset since my Jabra BT 125’s ear loop broke and really liked Nokia BH-900. Found some good deals in eBay India, and went ahead with the purchase. Started paying through…
26 days have passed since I lodged my first complaint that I cannot call a number – 0008004401625 – using my Airtel landline or mobile, while the number works on any other service provider’s network! On last count, quite a few people…
Its day 25, since I logged my complaint first. There is still no explanation from Airtel on what exactly is the problem and when it is likely to be resolved, i.e, when can I start using that number. Meanwhile, a friend wrote…
Or should it be, AirtHELL? (BTW, this is Dell Hell) My problem that I first complained and blogged about is still unresolved. Here’s the mail I sent to 121@airtel.in yesterday. “Subject: Simple problem not rectified since March 11th – What is wrong…
My post on March 11th was a minor rant on Airtel’s customer care – or the extreme lack of it. It was a simple issue of me not able to dial into a number – 0008004401625 – through Airtel’s landline or mobile….
Really, really dig these 2 posts that talk more on this phenomenon called ‘social media expert’…one by Lisa Hoffman and another by Mack Collier. Mack’s scenario in the first few paragraphs is so bang on the point. But, the question remains –…