During my vacation in Sri Lanka in the end of October, we were shopping at Keells Departmental Store, the Lankan equivalent of our Nilgiris or Spencer’s. I was particularly intrigued to see the front-of-pack communication in all food items that mentioned sugar,…

A couple of months ago, when I was invited by the PRCAI HR forum to talk about digital engagement for employees, I noticed PRCAI’s Sr.Director Anup Sharma B’Harry being extra careful in removing the plastic mineral water bottles (the Aquafina/Bisleri variety) away…

When AviationAnalyst shared a photo of a Vistara crew member sleeping in the Bengaluru Airport lounge, the reaction by Vistara’s Chief Commercial Officer, Sanjiv Kapoor was exemplary in multiple ways. 1/ AviationAnalyst has 19 followers (the handle has gone private now, understandably,…

Imagine you enter a departmental store. Say, Shopper’s Stop… or Lifestyle. You move towards the men’s clothing section. You start looking at the shirts and pick up one. Suddenly, out of nowhere materializes a friendly-looking salesperson. He starts rattling the details of…