My mail to Airtel after I got the ‘speed rationalization’ letter from them, today. If Facebook can make a mistake, learn and revert a policy, why can’t Airtel?
***
As a long time and loyal customer of Airtel, I’m disgusted to see this letter about speed rationalization. I do not want Airtel to tell me how to use my internet connection particularly when I have opted for an unlimited plan and at a particular speed. Airtel, among other broadband service providers in India are already fleecing customers by not giving the actually mentioned speed and throw at us reduced speeds on an average. At least, Airtel was reliable. Not any more.
To show my outrage, I’ve signed the online petition here at, http://afup.broadbandforum.in/ against airtel. I’ll also,
– ensure that I bad mouth and discourage anyone asking me EVER about Airtel
– will continue using my 2 broadband connections, 2 landlines and 2 mobile connections till I get decent alternatives. I’ll pay you guys and burn the modem given to me in front of my apartment.
– blog about this unfair policy thrust upon customers arbitrarily
– ensure that I work towards making sure Airtel does not win the next buzziest brand award by afaqs. You do not deserve it next year.
– try and convert as many people as possible in my apartment of 133 flats to move out of the airtel brand. Even if I convert at least 10 people, I’ll be happy.
– go to as many online forums and comment about Airtel and their unfair practices
Its not about how much I or anyone downloads. Its about how Airtel is policing what we should be downloading – I do not want guidance from my service provider on how to utilize my internet connection. I want Airtel to stay away from my life once I’ve been provided the service – I pay for it, as per your terms, remember? If I need help, I’ll ask.
I’m just a single customer unhappy about this update in plan – but I do hope there are more people like me – on last count, that petition has 1000+ people – I do hope it grows and causes at least a small dent in your revenue – you deserve to go out of business for fleecing your customers like this. Its a shame actually – till yesterday, I was an extremely satisfied customer of Airtel, recommending your broadband to everyone. From today, I’ll be against you till you reverse that absurd policy of your’s, publicly.
In english, unlimited is just that – unlimited. If it has a fine print added to it now, I do not want that plan – I’ll rather go for another unlimited plan with no such fine print. If you one like that, please let me know.
Photo courtesy: pranksterjay via Flickr.