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IndiGo's apology 2.0

IndiGo’s apology 2.0

Addendum: Added a flowchart at the end of the post (before the Air India related note) to extrapolate (based on publicly available perspectives on what and how things went wrong), to showcase the points which could have diffused the situation from becoming this big a mess. Inspiration to create the flowchart came from Anant Rangaswami. This is the video. IndiGo… Read more →